Mystery Shopper
We offer a Mystery Shopper service to evaluate your customer experience anonymously and objectively. Our team conducts undercover interactions, analyzing every aspect of your service, from customer attention to operational efficiency.
DO YOU IDENTIFY YOURSELF?
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You frequently receive complaints.
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You feel that customer service is inconsistent.
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You want to assess the attitude and professionalism of your agents.
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You need insights into your customer experience.
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There is a lack of alignment between your brand promise and the actual experience.
PLANS
What will you get?
A fully customized strategy, designed to obtain a precise and detailed evaluation of the experience your customers have at every touchpoint with your brand. This process will allow you to identify areas for improvement, optimize your operations, and ensure that every interaction is of the highest quality.
Investment:
$1500
- Strategy Development
- Mystery Shopper Training
- Selection of Contact Points
- Execution and Recording
- Analysis and Surveys
- Final Report and Recommendations
- Follow-Up